Returns and refunds

60 nights. No questions.

Try Stillwater on every flight, drive, and desk day. If it doesn't change how you travel, send it back free.

Our promise

60-night comfort guarantee

We believe Stillwater will become your go-to travel essential. If for any reason you're not completely satisfied within 60 nights of delivery, we'll issue a full refund - no forms, no fine print.

How to start a return

1
Email us
Send your order number and reason to hello@travlsoft.com
2
Get your label
We'll email a prepaid return label within 1 business day
3
Drop it off
Package the item and drop at any USPS or UPS location
4
Get refunded
Refund processed within 3 business days of receiving your return
Eligible for return
  • Returned within 60 nights
  • Any condition - we stand behind it
  • All original or replacement packaging
  • Opened and used products
Not eligible
  • After 60 nights from delivery date
  • Damaged due to misuse or accident
  • Items marked Final Sale
  • Gift cards

Full return policy

Refunds are issued to the original payment method and typically appear within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the item was defective or we made an error. For defective or damaged items, please contact us within 14 days of delivery with photos and we will send a replacement or full refund at no cost to you.
Still have questions?
hello@travlsoft.com